The Cranley Hotel, London - Reviews, Room Options & Prices 2025

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About the Hotel

10 Bina Gardens, London, United Kingdom, SW5 0LA

The Cranley Hotel is a small luxury boutique hotel located in the tranquil streets of Kensington and Chelsea. This elegant Georgian town house combines period charm with modern amenities, appealing to both leisure and business travelers. The hotel is situated within walking distance of major attractions, including renowned museums and parks. Its ideal location offers easy access to London’s vibrant shopping and cultural scene.

Location

The Cranley Hotel is conveniently located near Gloucester Road and South Kensington tube stations, providing direct access to Heathrow Airport within approximately 40 minutes. Numerous London's major attractions, including the National History Museum and Hyde Park, are just a short stroll away. The hotel is surrounded by exclusive shops and markets, enhancing the visitor experience.

Rooms

The hotel features 39 comfortable rooms, blending original features with contemporary technology. Guest accommodations are designed in a regency palette, offering a serene ambiance. Most rooms provide modern amenities, including flat-screen TVs, Wi-Fi, and en-suite limestone bathrooms. The Penthouse Suite includes a private terrace with stunning views of London landmarks such as the London Eye and the Shard.

Eat & Drink

Dining at The Cranley includes a classic Afternoon Tea served at Banu, featuring finger sandwiches, freshly baked scones with Cornish clotted cream, and an array of homemade pastries. Guests can also enjoy a breakfast tailored to their preferences, available in-room or at the lobby. Additionally, the hotel offers a lobby bar for a relaxing beverage at the end of the day.

Leisure & Business

Guests can unwind in the hotel’s cozy lobby or take advantage of the free high-speed Wi-Fi throughout the property. The front desk operates 24/7 for assistance with business needs or local inquiries. The hotel’s location is ideal for mixing leisure with work, allowing easy access to business districts and cultural activities alike. Safety measures include smoke detectors and a security system for guest peace of mind.

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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Double Room

Max:

2 persons

Bed options:

1 Double bed

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King Suite Balcony

Max:

2 persons

Bed options:

1 King-size bed

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Standard Double Room

Max:

2 persons

Bed options:

1 King-size bed

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Getting around

A guide to all available transportation options

City Centre

London 4.3 km

Airports

London City (LCY) 20.5 km

London Heathrow (LHR) 22.6 km

Train

Kensington (Olympia) 2.1 km

Underground

Gloucester Road tube400 m

Bus

Bus stop400 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Incredibly Comfortable Bed

“The mattress in our room was incredibly comfortable. I consider myself picky when it comes to mattresses, but I found it to be exceptionally cozy, ensuring a restful night's sleep throughout our stay.” view full review

Excellent Shower Pressure

“I was pleasantly surprised by the strong and consistent shower pressure. It made for a refreshing experience after a long day of exploring, and the beautiful bathroom decor added to the overall enjoyment.” view full review

Private Outdoor Space

“Having a completely private patio was a huge bonus, especially traveling with my young child. It provided a perfect space to unwind in the sun, complete with a table and chairs, allowing us to enjoy late afternoon meals outside.” view full review

Upgraded Breakfast Experience

“Despite some initial slow service for breakfast, the hotel upgraded to a new buffet system during our stay, which greatly improved efficiency. The provided continental options like cereals and pastries were quite adequate, especially considering many other nearby hotels charge for breakfast.” view full review

General

Non-smoking property
Free Wi-Fi
24-hour reception
No pets allowed
Wheelchair access
Security
Children are welcome
Luggage storage
Lift

Services

Room service
Laundry
Dry cleaning

Dining

Continental breakfast
Restaurant
Bar/ Lounge area
Espresso machine

Business

Meeting/ Banquet facilities

Children

Cots

Room features

Wi-Fi in rooms
In-room air conditioning
Heating
In-room safe
Ironing facilities

Bathroom

Hair dryer

Media

Cable/ Satellite television
Telephone

Location

10 Bina Gardens, London, United Kingdom, SW5 0LA

Map view

street view

10 Bina Gardens, London, United Kingdom, SW5 0LA

City landmarks

Museum

Victoria and Albert Museum

1.2 km

Garden

Buckingham Palace

3.1 km

Park

Hyde Park

2.1 km

Museum

Natural History Museum

1.1 km

Museum

Science Museum

1.3 km

Westminster Bridge Road Riverside Building

Coca-Cola London Eye

4.6 km

Museum

The British Museum

5.0 km

87-135 Brompton Rd

Harrods

1.8 km

Event hall

Royal Albert Hall

1.7 km

Palace

Kensington Palace

2.8 km

Park

Kensington Gardens

2.1 km

Park

Holland Park

2.0 km

Square

Trafalgar Square

4.3 km

Elizabeth Tower - Houses of Parliament

Big Ben

4.2 km

Museum

National Gallery

4.3 km

Museum

Design Museum

2.0 km

Zoo

Battersea Park

2.2 km

Monument

The Albert Memorial

1.7 km

Church

Westminster Abbey

4.0 km

Marylebone Rd

Madame Tussauds London

4.0 km

Market

Borough Market

6.6 km

Stadium

Stamford Bridge

1.8 km

24 Cheyne Row

Carlyle's House

1.5 km

Gallery

Saatchi Gallery

2.0 km

Old Brompton Road

South Kensington

1.3 km

Museum

18 Stafford Terrace

1.4 km

Museum

Leighton House Museum

2.3 km

Museum

National Army Museum

2.2 km

Store

Kensington High Street

1.8 km

Exhibition Centre Warwick Road

Earl's Court

3.4 km

Nearby

65-67 Queen's Gate

65 Queen's Gate

540 m

Restaurants

Banu Restaurant

10 m

10 Bina Gardens Cranley Hotel

Thali Restaurant

90 m

166 Old Brompton Road

The Drayton Arms

70 m

153 Old Brompton Road South Kensington

Eclipse South Kensington

60 m

158 Old Brompton Road

Capote y toros

80 m

157 Old Brompton Road

Duke of Clarence

110 m

148 Old Brompton Road

Nam Long Le Shaker

100 m

159 Old Brompton Road

Steak & Co. Gloucester Road Kensington

360 m

152 Gloucester Road Kensington

1880 at The Bentley London

270 m

27-33 Harrington Gardens The Bentley Kempinski Hotel

Reviews and Ratings

Feedback from previous guests about their experience.

58%

enjoyed the hotel and would happily stay again

5.8/10

Guest rating

Rooms

5.4

Location

6.4

Service

5.2

Dining

5.2

3.5/5 based on 1250 reviews

#984 of 1,194 hotels in London based on Tripadvisor

Henry

United Kingdom, February 2025

5.0/10

I was captivated by the beautiful decor and the charming building. but my experience took a turn due to the poor cleanliness and service. The staff seemed overwhelmed, and I faced significant issues with my room that negatively impacted my overall stay.

Rooms

5.0

The room had a lovely four-poster bed, yet it wasn't properly cleaned. When I arrived, I found remnants of hair on the sheets, and it wasn't until I complained multiple times that I received fresh linens. Overall, the room was comfortable but in dire need of maintenance.

Service

5.0

While some staff members were friendly, the overall service was lacking. I encountered rude attitudes from certain employees and a lack of attention to details. For example, my bed wasn't made daily unless I specifically asked for it, which is not how hotel service should operate.

Location

5.0

The location was definitely a highlight. Nestled in a good neighborhood close to Kensington, it was convenient for exploring local eateries and the underground. I felt quite at home walking around the area.

Dining

5.0

Breakfast was quite bare, just toast with jam and some cold meats, which was quite disappointing. I expected a more substantial selection given the hotel's reputation. The coffee also left much to be desired.

Facilities

5.0

While the hotel had potential with its facilities, the lack of upkeep was evident. Dirty carpets, broken fixtures, and a general feeling of neglect overshadowed the boutique charm it could have had.

Herbert

United Kingdom, December 2024

7.2/10

I had high hopes for my stay, given the charming location in a chic residential area close to Kensington. However, the experience fell short with poorly maintained rooms and subpar service that left much to be desired. The beautiful building has potential, but it desperately needs renovation and attentive management.

Rooms

5.0

I was initially excited to check into what was promised as a Superior Double Room, but it was far from superior. The room I got had stained headboards, ripped carpets, and dirty walls. Moreover, the lack of basic amenities like tea-making facilities and unreliable hot water was frustrating.

Service

5.0

The check-in experience was less than welcoming, as the staff seemed disinterested and untrained. It was disappointing to have to wait and seek attention just to get checked in. The breakfast service was also chaotic, with a single waitress struggling to manage everything effectively.

Location

5.0

On the bright side, the hotel's location is fantastic. Nestled in a very chic residential area, it's close to the underground and various restaurants, making it a convenient spot for exploring London.

Dining

5.0

The breakfast experience was disappointing. Despite ordering the night before, the service was slow, and basic items like yogurt were unavailable. It felt like a missed opportunity to provide a decent continental spread in such a lovely dining room.

Facilities

5.0

The hotel lacks essential facilities that one would expect, such as a kettle in the room. The overall cleanliness of the shared areas also left a lot to be desired, with visible dirt and stains throughout.

Christian

United Kingdom, December 2024

5.0/10

My stay at The Cranley Hotel had its ups and downs. I loved the charming atmosphere and polite staff, but the room left a lot to be desired. The bathroom was spacious and nicely appointed, but some aspects of the room felt outdated. The location is fantastic, making it easy to explore the area, but I did notice room cleanliness issues that need addressing.

Rooms

7.0

I booked a four-poster room that was quite large and comfy, with crisp sheets and a spacious bathroom; however, I found some misalignment with the bed and headboard, and there were a few cleanliness issues.

Service

6.0

The staff were friendly and polite during my stay, but the check-in process could be smoother, and I felt some training was needed to enhance breakfast service.

Location

9.0

The hotel is located in a fantastic area, not too far from public transport, restaurants, and Kensington high street, making it an ideal base for exploring London.

Dining

6.0

Breakfast was decent, with a good selection of items, but I felt it could be better organized as I noticed some chaos during service, and I would’ve liked more variety.

Facilities

5.0

While the hotel has basic facilities like laundry and room service, they felt a bit lacking in amenities like tea and coffee making in the room, which would have been a nice touch.

Taylor

United Kingdom, December 2024

6.4/10

I had high hopes for my stay, given the great location near Gloucester Road, but the experience was quite disappointing. The room I was given was in a state of disrepair, with stained carpets and an unpleasant musty smell. Service was slow and unhelpful, especially during breakfast where options were limited and tables were left dirty.

Rooms

5.0

Our room was in desperate need of maintenance, with stained carpets and a broken curtain. The overall cleanliness was very poor, and the layout made it uncomfortable to navigate.

Service

5.0

The staff seemed overwhelmed and unaware of basic customer service skills. I experienced delays during check-in and breakfast, which felt chaotic and unorganized.

Location

5.0

The location was convenient, close to many attractions and the underground, making it easy to explore London.

Dining

5.0

Breakfast service was frustratingly slow, and the limited options felt like an afterthought. We had to order toast ourselves, which was not what I expected.

Facilities

5.0

Facilities were lacking, with no in-room tea and coffee making facilities or functional amenities like refrigerating options. The whole place felt neglected.

Benjamin

United Kingdom, November 2024

5.8/10

My stay at The Cranley Hotel was quite disappointing, to say the least. While the location was excellent, close to the tube and various restaurants, the overall quality and service fell short of expectations. The room clearly needed some serious attention, both in cleanliness and maintenance, and the breakfast was below par.

Rooms

5.0

Upon entering my room, I was struck by the state it was in. The carpet was stained, and there were issues with the hot water supply. Additionally, the headboard and furniture showed signs of age and neglect, which was quite disheartening for a supposed superior accommodation.

Service

5.0

The staff at the reception seemed overwhelmed and untrained. There was a noticeable lack of engagement with guests, and even as I raised my concerns, the overall attitude was dismissive rather than eager to resolve issues.

Location

8.0

On the positive side, the hotel's location is fantastic. Just a short walk to the tube and nested close to various dining options, it certainly offers accessibility to many of London's attractions.

Dining

5.0

Breakfast was quite basic and disappointing. The service was slow, and even after filling out a form the previous evening, the options were limited and lacking, which left me quite underwhelmed.

Facilities

5.0

The hotel’s facilities left much to be desired. I found there to be very little available in the room itself, such as no drink-making facilities. Overall, a face-lift would do the hotel wonders.